The Marcom Group, LTD.

Conflict in the workplace is inevitable. Anytime two or more people come together, they will eventually disagree about something. While some conflict can be healthy, it is often an indication that there is something wrong. Conflict is frequently a "call to action"... a problem crying out for a solution.

The good news about conflict is that it is usually based on "caring". The more someone defends their point of view in an argument, the more they care. But if conflict is allowed to fester and grow without a resolution, it can lead to serious problems such as threats and even physical violence. The effectiveness of an entire organization can be harmed if conflict is allowed to escalate.

MARCOM's training products on "Conflict Resolution in the Office" discuss the techniques and strategies that can be used to limit the damage and disruption conflict can cause in the workplace. They show employees that when difficult situations are dealt with in a calm and unemotional way, compromise and collaboration are possible... and a lot can be gained from resolving a conflict. Topics covered in these products include:

The consequences of conflict and how it can disrupt the workplace.
How resolving workplace conflict is an integral part of everyone's job.
The common causes of workplace conflict and how to recognize them.
Diffusing disagreements before they get out of hand.
The damage that escalating conflict and violence can do to an organization.
How collaboration can be a valuable tool in resolving conflicts.
How to apply proven conflict resolution techniques and strategies.
and more!

VHS Program

V000058VEM

$99.95

DVD Program

V0000589EM

$99.95

Kit (VHS Format)

K000058VEM

$195.00

Kit (DVD Format)

K0000589EM

$195.00

CD-ROM

C0000580ED

$495.00

Poster

P0000580EM

$12.95

Booklet

B0000580EM

$18.75

Online /Web-based

CD-ROM

Using a powerful combination of audio, full-motion video, text and colorful graphics, this course from the Interactive CD-ROM Training Library provides the most cost-effective training available today. The course features platform software which installs automatically, and comprehensive user's and trainer's guides. The course takes about 45 minutes to complete (depending on the employee), and is divided into a number of logical sections so information is easily understood... and retained.

CourseWorks:
Also designed with the training manager in mind, all courses in the Interactive CD-ROM Training Library come with CourseWorks, a complete learning management system (LMS) at no additional cost. ...Click for Details

Over 100 titles currently available in the Interactive CD-ROM Training Library. Other interactive courses on safety and regulatory compliance topics (including Spanish language courses) are currently being developed and will be available soon.

Online/Web-based

Today, more and more facilities are using the internet to deliver Safety and Regulatory Compliance training to many of their employees. Online training can be used virtually anywhere, at any time. So company's with a number of locations can get the same training to all of their employees... employees on second and third-shift can take the training as easily as first-shift employees... and new hires can be trained as soon as they walk in the door.

MARCOM's online training system gives you the best of all worlds.

One of the largest libraries of full-motion video-based Safety and Regulatory Compliance courses in the industry, with over 115 titles to choose from, many of them in Spanish as well as English.
Access to as many courses in MARCOM's library as you like, with no set-up, library or subscription fees.
Four payment plans to choose from, including monthly "Pay-As-You-Go" and "All You Can Eat" (unlimited access).
A comprehensive and easy to use online Learning Management System (LMS), at no additional cost.
... and much more!

To view a demo of our online system, click here

For more information on our online training system, contact your local MARCOM distributor or call MARCOM's Customer Service Group at (800) 654-2448.